We accept payments with VISA, MasterCard and American Express credit cards. If you prefer Paypal, please shop at my Etsy shop.
We try to not to over produce, because we believe that it is a benefit of being small & it's a small step to save our resources & environment, so we hope you understand that sometimes it takes a little time to produce (about 14 days), if it's not in our stock, though once we get your order, we try our best to deliver to you as fast as possible!
If we have your wished colour & size in our stock, normally we ship within 2-3 business days after we receive your payment. If not, it shows "out of stock", so please send us an email to <firstname.lastname@example.org>. It usually takes 2 weeks to make it, but we will let you know our estimated delivery time by email. Once we finish the product, we will write you again, so that you can pay. We will ship immediately after we receive your payment.
We use Deutsche Post (German postal service). The product will be packed in an envelope. It is the most economic way to send within EU and overseas (6.35€ for Germany, 7.1€ for International delivery), including a tracking number & insurance* (also for domestic shipping). However, it is possible to send by other couriers too (with extra charge), please contact us if you wish.
Shipment is from Berlin, Germany. Delivery time is different depending on the country you live. It usually takes a couple of days within Europe, about 1-2 weeks to USA & Canada, about 2-3 weeks to south America and to Asia, but those dates are not guaranteed. Express shipping is available in some countries with an extra charge of 4.3€. Please contact us, if you are interested. We ship items by registered mail with a tracking number.
If you don't see your country on the list, please contact us by email. We will tell you the shipping cost and estimated delivery time.
The items will be shipped to the address on your order sheet. In case it is different from your Stripe or Paypal registered address, we will contact you by email to make sure to deliver to the right address.
Please note, that once the product left our office, we are no longer responsible for any loss or damage of the parcel.
For international buyers, please keep in mind that additional costs may apply, such as duties, taxes and customs clearance fees and that are buyer's responsibility.